Shipping Policy
Thank you for shopping at Zyvoria. We want to make sure you receive your order quickly and hassle-free. Below is everything you need to know about how we ship.
Where We Ship
We currently ship to the following countries:
- United States
We do not ship to any other countries at this time. This includes APO/FPO addresses and PO Boxes.
Shipping Carriers
We use trusted carriers to deliver your orders:
| Country | Carriers Used |
|---|---|
| United States | USPS, DHL |
You will receive a tracking number via email once your order has been dispatched.
Shipping Rates
Our shipping rates are simple and flat-rate:
| Country | Shipping Cost |
|---|---|
| United States | $4.99 (flat rate) |
We do not offer free shipping or expedited shipping at this time. All orders ship via standard delivery.
Processing Time
We process and dispatch orders Monday through Saturday (excluding public holidays).
- Processing time: 1–2 business days
- Delivery time: 6–10 business days after dispatch
Total delivery time from order placement: approximately 7–12 business days for the USA.
Order Tracking
Once your order is dispatched, we will send you a tracking number via email. You can use this to monitor your package’s journey.
Please allow up to 24 hours for tracking information to update after dispatch.
Customs, Duties, and Import Taxes
For customers in the United States there are no additional customs fees, duties, or import taxes on your order. The price you pay at checkout is the final price.
Incorrect Shipping Address
Please double-check your shipping address before completing your order.
If you enter an incorrect address and the package is returned to us, we will reship it to the corrected address at no additional cost. However, we cannot be held responsible for:
- Delays caused by an incorrect address
- Packages that are lost or delivered to the wrong address due to customer error
If you realise you entered the wrong address after placing your order, contact us immediately at info@zyvoria.co. We will do our best to update it before dispatch.
Lost, Stolen, or Delayed Packages
Once your order is handed over to the carrier, we rely on their delivery systems.
If the carrier marks your package as “Delivered” but you haven’t received it:
- We will assist you by providing tracking details and supporting documentation
- We will help you file a claim with the carrier
- However, we are not responsible for refunding or replacing packages that are marked as delivered by the carrier
We recommend checking with your neighbours, household members, and local post office before contacting us.
Order Cancellations and Modifications
You may cancel or modify your order within 24 hours of placing it, provided the item has not yet been dispatched.
To request a cancellation or modification, email us at info@zyvoria.co with your order number.
Once an order has been dispatched, it cannot be cancelled or modified.
Contact Us
If you have any questions about shipping, please reach out:
Zyvoria Inc.
3063 Fairway Oaks Dr, DeKalb
IL 60115 USA
Email: info@zyvoria.co
Phone: +1 630-854-2461